Frequently Asked Questions

• How do I register on on88?

  Click "Join Now" on the landing page. Fill out the required information and click OK to complete the application.

• Can I change or cancel a registered account ID?

  Details of an account cannot be changed once registered, each member allowed with one account only.If founded that the user has more than one account， on88 will retain the right to freeze your account along with profit and balance.

• Does my login ID need to be the same as my bank account ID?

  No, your login ID does not need to be the same as your bank account ID. However, your name has to be the same as per your bank account details to ensure smooth deposit or withdrawals.

• Is my personal information secure?

  We use the best quality security measures to keep your personal information secure – Secure Socket (SSL 128 bit encryption Standard) which is safe and secure.

• What should I do if I have forgotten my password?

  Please click on "Contact Customer Service" at the bottom of our landing page to contact our customer service executives who will be able to assist.

• What is the required age to register or login to the on88 website?

  You must be at least 18 years old to register as an on88 customer.

• What should I do if the account name has been registered?

  Please click on "Contact Customer Service" at the bottom of our landing page to contact our Customer Service Executives who will be able to assist.

• How do I activate my account?

  After logging in, please click on the “Activate Now” button. Please complete the form with accurate information, and click on “OK” to confirm and activate your account.

  (The company bank account is not accepted, members can only register with their bank account's Full name)